The whole concept of Chatbots has been around us for a while now, and recently it is being used quite extensively in a brand marketing agency, advertising, and small business branding. Whether you believe it or not, but big brands like Starbucks, Zomato, and Amazon already using Chatbots to streamline their customer service rainbows grandparents and the personalized whole concept of customer experience. In a handful of surveys, we found out that Chatbots have already…